SunExpress Reviews

At first glance the fare seemed like a great deal, but my snap judgment changed fast once all the fees started showing up. By the end, the ticket was way more expensive than it looked at checkout.

Online check-in did work eventually, but I had to try a couple times and the page was slow. Not a huge deal, just a little annoying before a flight.

My suitcase came out cracked and wet, which obviously isn’t how anyone expects their baggage to be handled. When I went to the desk, they just told me to fill out a form online and that was it. I did, and days later there’s still no update. Frustrating experience and just poor baggage handling.

I cancelled my flight with SunExpress trying to get a refund has been such a headache. I’ve sent emails and they just seem to disappear into the void. When I call the call center, I get the same vague answer every single time. How many weeks should someone have to wait just to get a clear update? It’s been really frustrating, especially when all I’m asking for is some basic communication

The cabin crew helped when needed, and at first I thought they were just kind of okay, but actually they were decent overall. They did seem rushed at times, though, so it didn’t feel especially warm or personal

The staff were nice and boarding went smoothly, so I appreciated that part. But once I got to my seat, it was just way too cramped. There was almost no legroom, the seat felt uncomfortable the whole time, and I barely slept at all. The flight still got me where I needed to go without any major issues, but the seating definitely made it a rough trip.

My SunExpress flight ended up being delayed, and the waiting around was the most frustrating part. The time kept getting pushed back, but there were barely any clear updates, so people were just kind of standing there confused and checking the screens over and over.

I know delays happen, and I try not to overreact, but I also don’t like being left in the dark when my plans depend on it. It cost me a lot of time and threw off the rest of my day, so next time I’d probably protect my own schedule and choose another airline if being on time really matters.

I felt like no one wanted to actually help me. I kept getting passed from one person to another, and each time it felt like I had to explain everything all over again. From my perspective, it seemed like they were more focused on getting me off their hands than solving the problem.

My SunExpress flight ended up being delayed, and I was stressed at first. The airport updates were a bit all over the place, and I do feel like they could have been clearer instead of leaving people guessing, but the staff did at least try to explain what was happening.

They eventually sorted out a new departure time and sent updates by message, which helped calm things down. It wasn’t perfect and I wouldn’t call it a 5-star experience, but in the end they handled it fairly enough.

The flight itself was okay, nothing really happened, but the plane didn’t feel as clean as I expected. My tray table had a few marks on it and there were crumbs on the floor like it hadn’t been checked properly. The bathroom was decent at the start, but by later in the flight it was kind of messy. Not a terrible experience, just average and

It worked fine overall, but the payment part took a while, so that was a little annoying...

The boarding process was a complete disaster. There were barely any clear announcements, people were queuing at the wrong gate, and the staff acted like you’d personally ruined their day if you asked a simple question. Families, priority passengers, everyone was just mashed together with zero organization. We stood there forever, confused, and then suddenly got rushed like somehow the chaos was our fault. Not exactly the dream start to a trip.

I booked a flight with sunexpress the flight itself was fine. Nothing special, but it got me where I needed to go. The biggest issue for me was a communication when the plans changed.

I received an schedule change email, but it was really unclear and did not explain things properly. The app notifications also came late, so I ended up checking the website again and again just to figure out what was actually happening.

Customer service was not much help either, since they took a long time to reply and the answers were very short. I would not say it is the worst airline, but they really need to do better with keeping people updated.